These Booka Events Terms of Service (the “Event Terms”) govern event-related services arranged, coordinated, offered, or facilitated by Booka, Inc. (“Booka,” “we,” “our,” or “us”). They apply to the person or organization purchasing, hosting, organizing, or approving an event (“Host”); participating beauty and wellness professionals and other service providers (“Providers”); and guests, attendees, and service recipients (“Guests”). Hosts, Providers, and Guests are collectively “Participants.”
These Event Terms supplement Booka’s general Terms of Service, Privacy Policy, Payments Terms, Acceptable Use Policy, and any proposal, booking confirmation, statement of work, invoice, event brief, or other written agreement issued for a specific event (an “Event Agreement”). If an Event Agreement expressly conflicts with these Event Terms, the Event Agreement controls for that event. By booking, attending, providing services at, or otherwise participating in a Booka Event, you agree to these Event Terms.
PLEASE READ SECTION 17 CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDES A CLASS ACTION AND JURY TRIAL WAIVER, SUBJECT TO THE RIGHTS AND EXCEPTIONS DESCRIBED THERE.
1. Booka Events and Booka’s Role
A “Booka Event” is an onsite, mobile, pop-up, private, corporate, wedding-related, promotional, or other experience at which one or more Providers offer beauty, grooming, wellness, styling, or related services. Booka may provide event design, staffing, scheduling, booking technology, guest communications, check-in, coordination, payment support, or other services described in the Event Agreement.
Unless an Event Agreement expressly states otherwise, Booka provides coordination and technology services and does not itself perform professional beauty or wellness services. Providers are independent businesses and are not Booka employees, agents, partners, or joint venturers. Booka does not control the professional methods used by Providers and does not guarantee any particular result.
2. Event Agreements and Authorized Representatives
The Host represents that the person accepting an Event Agreement has authority to bind the Host. The Event Agreement will ordinarily identify the event date, venue, expected attendance, service menu, staffing, schedule, fees, deposits, cancellation terms, and any special requirements. Estimates may change if attendance, hours, scope, travel, venue conditions, or requested services change. Material changes must be approved in writing by Booka and the Host.
3. Pricing, Deposits, Taxes, and Payment
The Host will pay the fees, deposits, minimums, gratuities, travel charges, overtime, taxes, and other amounts stated in the Event Agreement. Unless the Event Agreement says otherwise, deposits are applied to the final balance, payment deadlines are material, and Booka may pause planning, release Providers, or cancel an event if payment is late. Additional time or services requested onsite may be charged at the agreed rates or, if no rate is stated, at Booka’s then-current rates.
Where Guests pay individually, the applicable price, taxes, gratuity options, cancellation terms, and refund terms will be shown during booking or checkout. Payment processing may be provided by third-party processors. Booka may place reasonable reserves, withhold disputed amounts, or offset refunds and chargebacks as allowed by the general Terms of Service and Payments Terms.
4. Changes, Cancellation, and Rescheduling
The cancellation and rescheduling terms in the Event Agreement control. If none are stated, fees already incurred or committed—including customized materials, travel, permits, rentals, non-refundable vendor charges, and Provider guarantees—remain payable. Booka will make commercially reasonable efforts to accommodate a requested change, but availability is not guaranteed. A change of date, venue, service scope, or attendance may require repricing.
Booka may cancel, suspend, or modify an event if payment is not received, the venue is unsafe or unsuitable, required permissions are missing, a Participant engages in prohibited conduct, or performance would violate law or create an unreasonable health or safety risk. Any refund will be determined under the Event Agreement and applicable law.
5. Host and Venue Responsibilities
The Host is responsible for obtaining permission to use the venue and for providing accurate venue information. Unless the Event Agreement assigns a responsibility to Booka, the Host must provide:
Safe, lawful, timely access for setup, service delivery, and breakdown, including loading and parking information.
Adequate space, lighting, ventilation, electricity, water, sanitation, furniture, and waste disposal appropriate to the services.
Any venue approvals, permits, security, building access, event insurance, or other requirements imposed by the property owner or applicable law.
A responsible onsite contact with authority to make operational decisions.
Accurate attendance estimates and reasonable crowd management so Providers can work safely and on schedule.
Disclosure of known hazards, access limitations, animals, construction, infectious-disease concerns, or other conditions that may affect the event.
For events at a private residence, the Host is responsible for protecting valuables, securing pets, identifying fragile surfaces, and informing Booka of household rules or hazards. Booka and Providers may decline to enter or remain in any location reasonably believed to be unsafe.
6. Provider Requirements
Each Provider must maintain all licenses, registrations, permits, training, insurance, and supplies required for the services offered and the locations where they are performed. Providers must follow sanitation, infection-control, product-labeling, consumer-protection, accessibility, and health and safety requirements; use professional judgment; maintain appropriate records; and disclose any material service restrictions to Booka and affected Guests.
Providers control their professional technique and are responsible for the services they personally perform, including consultations, patch tests where appropriate, contraindication screening, product selection, aftercare instructions, and responding to service-related complaints. Providers may not substitute personnel without Booka’s written approval.
7. Guest Bookings, Eligibility, and Service Decisions
Guests must provide accurate booking and contact information, arrive at the assigned time, follow reasonable event and Provider instructions, and disclose information reasonably necessary to determine whether a requested service is suitable. A Provider may modify or decline a service when reasonably necessary for safety, licensing, sanitation, timing, or professional reasons. A declined or modified service does not automatically entitle a Guest or Host to a refund unless required by the Event Agreement or law.
Guests under 18 may receive services only with the permission and supervision required by the Host, Provider, venue, and applicable law. Booka’s online services are not directed to children under 13.
8. Health, Allergies, and Service Risks
Beauty, grooming, styling, and wellness services may involve risks such as irritation, allergic reaction, infection, burns, cuts, staining, hair or skin damage, dissatisfaction with appearance, or aggravation of a pre-existing condition. Participants should not request or perform a service that is contraindicated or outside the Provider’s lawful scope of practice. Booka does not provide medical advice and does not guarantee that any service is appropriate for a particular person.
Emergency medical care is not included unless expressly stated. In an emergency, Participants should contact local emergency services. The Host must ensure emergency access to the venue.
9. Conduct, Safety, and Prohibited Activities
Participants must behave lawfully and respectfully. Harassment, discrimination, threats, violence, intoxication that creates a safety risk, unwanted sexual conduct, interference with a Provider, illegal drugs, weapons prohibited by law or venue policy, and deliberate damage are prohibited. Booka or a Provider may refuse or stop service and remove or request removal of a Participant whose conduct is unsafe, abusive, unlawful, or materially disruptive.
10. Alcohol and Controlled Substances
Unless Booka expressly agrees otherwise in writing, Booka does not sell, serve, or control alcohol. The Host and venue are solely responsible for alcohol licensing, service, monitoring, and compliance. Providers may decline service to anyone whose intoxication makes the service unsafe or inappropriate. No Participant may offer or request services involving illegal substances or services prohibited by Booka’s Acceptable Use Policy.
11. Photography, Recording, and Publicity
The Host is responsible for telling Booka in advance whether photography or recording will occur and for obtaining venue permissions. No Participant may photograph, record, publish, or use another person’s name, image, voice, likeness, service results, or personal information without the permissions required by law. Booka will obtain separate consent before using an identifiable Participant’s image or testimonial for Booka marketing when consent is legally required. Attendance alone is not consent to promotional use.
12. Personal Information and Event Communications
Booka may collect and use Host, Provider, and Guest information to plan and operate the event, manage bookings, send transactional communications, process payments, maintain safety and security, resolve issues, and improve Booka’s services, as described in the Booka Privacy Policy. Hosts must have a lawful basis and all required permissions before providing Booka with guest lists, phone numbers, email addresses, accessibility requests, photos, or other personal information.
Providers may access only the information reasonably needed for their assignments and may not use event guest information for unrelated marketing unless the Guest has provided the Provider with any consent required by law. Sensitive or consumer health information must not be collected through Booka unless the applicable Booka service is configured for it and all required notices, consents, agreements, and safeguards are in place.
13. Event Materials and Intellectual Property
Booka and its licensors retain all rights in Booka technology, branding, processes, templates, designs, and materials. The Host retains rights in materials it provides and grants Booka and its contractors a limited license to use those materials to plan, promote, and deliver the event as authorized by the Event Agreement. Each Participant represents that materials they provide do not infringe another person’s intellectual property, privacy, or publicity rights.
14. Property, Loss, and Damage
Participants are responsible for property damage they cause through negligence, misconduct, or breach of these Event Terms. Booka is not responsible for unattended, lost, stolen, or damaged personal property except to the extent caused by Booka’s negligence and not lawfully disclaimed. The Host must promptly report venue or property damage believed to be connected to the event and preserve relevant evidence.
15. Force Majeure
Neither Booka nor a Participant will be liable for delay or failure caused by circumstances beyond reasonable control, including severe weather, wildfire, flood, earthquake, epidemic, government order, labor disruption, transportation failure, utility outage, venue closure, or serious illness or emergency affecting essential personnel. The parties will work in good faith to reschedule or adjust the event. Financial responsibility for committed costs, credits, and refunds will be determined by the Event Agreement and applicable law.
16. Disclaimers, Release, Indemnity, and Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, BOOKA EVENTS AND RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” BOOKA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. BOOKA DOES NOT GUARANTEE ATTENDANCE, PROVIDER AVAILABILITY, A PARTICULAR AESTHETIC RESULT, OR UNINTERRUPTED EVENT OR PLATFORM OPERATION.
To the fullest extent permitted by law, Booka is not liable for the independent acts or omissions of Providers, Hosts, venues, Guests, or other third parties. Nothing in these Event Terms excludes liability that cannot lawfully be excluded, including liability arising from Booka’s own fraud, willful misconduct, or other non-waivable conduct.
Each Host and Provider will defend, indemnify, and hold harmless Booka and its affiliates, officers, directors, employees, and agents from third-party claims, losses, liabilities, damages, penalties, and reasonable legal fees arising from that party’s breach of these Event Terms, negligence or misconduct, violation of law, infringement of rights, venue conditions under its control, or services it provides, except to the extent caused by Booka’s negligence or willful misconduct.
TO THE FULLEST EXTENT PERMITTED BY LAW, BOOKA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY. BOOKA’S AGGREGATE LIABILITY ARISING FROM A BOOKA EVENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID DIRECTLY TO BOOKA FOR THE EVENT GIVING RISE TO THE CLAIM OR (B) $100 FOR A GUEST WHO PAID NO AMOUNT DIRECTLY TO BOOKA. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.
17. Dispute Resolution; Arbitration; Class and Jury Waivers
Before filing a claim, a Participant must send a written Notice of Dispute to legal@booka.com describing the claim, requested relief, contact information, and relevant event or booking number. The parties will attempt in good faith to resolve the dispute informally for at least 30 days.
Except for qualifying small-claims matters, requests for temporary injunctive relief, and intellectual-property claims, disputes arising from these Event Terms or a Booka Event will be resolved by final, binding, individual arbitration administered by the American Arbitration Association under the rules applicable to the claimant. Arbitration will be conducted remotely unless the applicable rules or arbitrator require otherwise. EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION.
A Guest acting as a consumer may opt out of arbitration by emailing legal@booka.com within 30 days after first accepting these Event Terms. The notice must include the Guest’s full name, email address, relevant booking number if available, and a clear statement electing to opt out. The class and representative action waiver remains effective to the extent permitted by law. This Section does not limit non-waivable consumer rights.
18. Governing Law
These Event Terms are governed by Delaware law, without regard to conflict-of-law principles, except to the extent another jurisdiction’s non-waivable law applies. Non-arbitrated claims must be brought in the state or federal courts located in New Castle County, Delaware, except for qualifying small-claims matters or where applicable law requires another venue.
19. General Terms
Booka may update these Event Terms by posting a revised version and changing the “Last Updated” date. Material changes apply prospectively unless law permits otherwise. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect. A waiver must be in writing and does not waive any later breach. Sections intended by their nature to survive—including payment, intellectual property, privacy, indemnity, liability limits, and dispute resolution—survive completion or cancellation of an event.
20. Contact
Questions about these Event Terms may be sent to support@booka.com. Legal notices may be sent to legal@booka.com or mailed to:
Booka, Inc. 8605 Santa Monica Blvd. PMB 382566 West Hollywood, CA 90069-4109